If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Duke, aep thresholds. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. TTY: 907-276-4533. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. No disconnect if customer agrees and adheres to a payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. There are also rules prohibiting disconnection of service for certain medical reasons. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Taking action now can help keep balances and bills manageable, and your electric service connected. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. A shock or arc blast from a temporary installation can be just as deadly as one from a permanent installation, and either type of installation is capable of igniting a fire if the conductors overheat or an arc is produced by faulty wiring. To initiate electric service at a new address, you can use your existing REP or select a new one. If you or someone you know needs assistance, we can help. Total ban when <32. Rhode Island Public Utilities Commission (. Required Internet Posting | Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Shale Oil and Gas Location. If the elderly household is low-income and includes a minor, the protection against termination will apply. AEP Economic Development. All residential customers can have power restored with a down payment. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. No disconnection if a customer enters into a deferred payment plan. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Delay disconnect for 30 days with medical certification. No disconnect if customer is on a payment plan. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Consumer line: 502-564-3940 or 800-772-4636. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. AEP is a utility company that provides electricity and natural gas to customers in the United States. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Modify home service Regulated utilities must get PSC approval for disconnect. 1996-2023 American Electric Power. Copyright All rights reserved.Theme BlogBee by. Information on other non-recurring fees is Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. No disconnection if customer agrees to and adheres to payment plan. Prohibited when heat advisory from the National Weather Service is in effect. All residential customers can have power restored with a down payment. No disconnect if customer agrees and adheres to payment plan. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. No disconnect for customers who enter into a payment plan. Customer is required to enter into a payment plan. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. No disconnect if customer agrees to payment plan. Running on . If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. During the delay the customer is expected to agree to a payment plan. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Utilities are required to offer payment plans to customers in danger of disconnection. News Releases. Delaware city water systems. Three utilities. The amendment is effective December 1 through March 31. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. You're in the right place. Consumer line: 800-225-7729, 608-266-2001 (Madison). Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Renewals are not needed if condition is certified as being permanent. 30 day disconnect delay if detrimental to health, must have physician certification. Modify home service If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Our new format is informed by users. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. Temperature based. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Consumer line: 501-682-1718 or 800-482-1164. emergency. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Utilities are required to offer a deferred payment plan. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Due date for utility bills extended to 22 days. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. This connection is called the service point, and it represents the dividing line between the utility company's property and the homeowner's property (although the meter may be owned by the utility even though it is on the homeowner's side). 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Remember User ID helps you log in without having to memorize your ID or look it up every time. Consumer line: 208-334-0300 or 800-432-0369. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. New Jersey Administrative Code 14:3-3A.5 If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. ", National Center for Appropriate Technology (NCAT) Request a letter Economic Development Training. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Consumer line: 800-225-7729, 608-266-2001 (Madison). Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. PUC/PSC Contacts. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. Terminations are suspended for 55 days when people apply for federal energy assistance. Need to turn off electricity at an address and close your account? Delay disconnect for 30 days with medical certification. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Consumer line: 888-570-9905, 307-777-7427. No disconnect if customer agrees to payment plan. This online function is currently only available to residential customers.
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