It's simply frustrating dealing with people that work at arhaus. He was right! When it arrived, it had a stain on it--water stain? Can I purchase or redeem an Arhaus Gift Card online? I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Worst customer service ever, the sales associate lie to you about the delivery schedule. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Made to your specifications and submitted for production at the time of your order. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. and it was a wrong size, of course. It is now almost September of 2022. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Worst customer service Ive encountered. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. My wife and I discovered Arhaus long before we had a house to put any furniture. We spent close to $75k at this store and purchased their warranty on the furniture. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. They have a huge selection of their furniture and are more than willing to help you every step of the way. I'm being passed from employee to employee who have no idea what's going on. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Never got it. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The Palmer bedroom set we purchased looks great and very impressed with the quality. Is Arhaus an environmentally conscious company? It came out absolutely beautiful. The follow up service is just as slow. I chose new ones. We do not offer pick-ups at our distribution center. Return Policy: 14-60 Days With Restrictions. Most of our products and custom options are available online, however not all pieces are shown. We tried every possible method to inflate without, and it just. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Much better service from both. Clearance Items (marked Last Chance! They did not question anything that we called. You can prob get a $800 sofa on Wayfair thats better quality. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). He offered different seating options to match the table within our budget. Im gonna file a complaint with the attorney generals office. My chairs also came in less than 1 week in perfect condition! After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Debra Cleare helped us with bedroom furniture, accessories and tables. Hudson, OH. We ordered two couches from Zane at Arhaus and had an excellent experience with him. They sent one email in May to say my order was processing. Posted: February 21, 2023. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. A 10% restocking fee will be applied. Looking forward to replacing our coaches next. Join the 39 people who've already reviewed Arhaus. The 2nd one got had a chip on the top and an off color board. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. I've gone back to purchasing everything from Crate and Barrel and Wayfair. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. The store is a joy for us to shop in and I don't particularly like furniture shopping. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Restocking fee does not apply to Non-Furniture Items as defined above. Note: Pricing on floor samples and at Arhaus Loft locations may vary. I purchased a garden stool in October of 2022 that was delivered in November. Read trusted and proven furniture store reviews from thousands of real customers. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. We have visited many times because we are in the market for a new couch. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Love everything! Spent $13,000 on a custom leather sectional. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. A The phone number for Arhaus is: (913) 663-0250. He was so genuine & professional. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. The. Slumber Search is supported by readers. Restoration Hardware Company Information Company Name: Restoration. He went above and beyond to make sure my husband and I were satisfied. . I will continue to work with her on future projects. I love the products in this store. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. It looks amazing and well constructed. :(. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. We have always wanted the "cloud" from RH but to be honest it's not in the budget. Definitely coming back to finish off my home! Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. We purchased a sectional from the Northpark Arhaus this past summer. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. This stuff happens! She took us to the second floor and when I got off the elevator I saw it immediately. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. You send in pictures and they say nothing we can do. The new Arhaus store in Colorado Springs is horrible. We'll be returning here for many years to come. Run don't walk away from Arhaus! He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do you offer in-home design consultations? Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Dont buy from Arhaus. Know what you want before you order but seriously you can't go wrong buying at Arhaus. His product knowledge put us at ease once we decided on our bedroom set. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Please have your order number available so that we may assist you more quickly. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. Have bought several pieces in the past, but never again. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Can I pick up my merchandise at the distribution center? They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Within a couple of months the item began peeling. I mailed. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. I asked for my money back. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. I went in today and found a floor sample chandelier. Second, there are buttons that go into the cushion. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! They're awesome! It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. All of the pieces have held up well, despite heavy use. they are the one should respect and feel the same way if you really like you furniture you are selling. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Beautiful showroom but very unprofessional service. Date of experience: 08 October 2022 Deceptive!! You won't be disappointed. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Tricia one of the design consultants came to my home and helped me plan my buy. The national Arhaus customer service is the worst customer service Ive ever experienced. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. It has beautiful furniture. Minimum payments are required for each Credit Plan. He is honest and doesn't pressure you to purchase from Arhaus. She help really helped me through the process. Thank you Tracy. The prices are very competitive and the staff is stellar! We purchased a Taylor couch set with love seat, chair and three person/long couch. The level of customer service was exceptional. Companies can ask for reviews via automatic invitations. He was super friendly and helpful. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. This store is a hidden gem and a must for shoppers searching for unique home furnishings. 2022-2023 Slumber Search $1,000 Scholarship. Jerry B. said: Montgomery Mall is the premier place to see jailbait. If you don't want to deal with headaches, order everything online!! Do you have a program for Interior Designers? They are sending someone to repair some of the pieces and are actually replacing some of them. Forget about it! The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. It was incredibly reasonable! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. When it comes to your own comfort, your own body is the only North Star. I purchased a lamp through Arhaus. How do I apply for an Arhaus Credit Card? This rating has decreased by -10% over the last 12 months. If you placed your order in a store, contact your Design Consultant. The sales manager, Linda treated me like I was the one at fault. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Additional information about Delivery & Shipping. Our experience at Arhaus was nothing short of excellent from start to finish. All the dishes I paid full price for and I didn't get to use have since gone on sale. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I hope Arhaus realizes what an asset they have in her. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Andrea and Chris are amazing. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. The back cushions are not sewing straight. People that come over say the room belongs in a magazine. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Now they are offering me a different model chair. Thank you to Tricia and Michael for all of the help with our furniture purchases! Made to your specifications and submitted for production at the time of your order. He assured me that the chair he was recommending would work out. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Like all things you read on the Internet, understand there is no better judge than yourself. We purchased this table a year. Please see our Measuring for Furniture Delivery guidelines. Definitely will be back. It was not listed "AS IS" so I expect all parts to come with it. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. This plan will also cover seam separation. "We Are Very Disappointed with Arhaus quality and customer service. We want you to love your new piece as much as we do. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. After finalizing the design the order went in. BEAUTIFUL FURNITURE STORE ! Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Depending on your pick up location, the processing of this refund can take up to 30 days. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. When they delivered in Nov 2021 they were the wrong chairs. The furniture is decent at best but totally not worth it with such poor service. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I emphatically recommend that you shop elsewhere. Kudos to Tracy the designer who helped us. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Will you share my email, home, or business address with other companies? Can I make a payment on my Arhaus Credit Card at a store location or online? They said I would have to contact Arhaus to get the issues solved. Heather Jester was our guide and inspiration. She took a look at the rest of the house, consequently I bought more furniture! Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. They expected me to put the old cushion in the new cover. Without her I do not think I could have ever had done it. The delivery men were gracious and the communications were thorough. Insane. They assist you in every part of the process. Absolutely stunning store and I love all their merchandise! I will be going back there now that I know they have good customer satisfaction. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! What if my items do not fit upon delivery? 74. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! The invoice is very misleading. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Beautiful store with an impressive selection of unique but current furnishings and accessories. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. We never felt pressured into buying something we didn't want. Arhaus custom I love this store! I'd give this place zero stars if I could. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. What if I have an issue during or after my delivery? The delivery process was painful and required baby sitting. Overall I am I giving this a 4 star because of Tricia. Arhaus is a handcrafted furniture brand that was founded in 1986. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. She has a flare and creative abilities which we appreciated. The shipping label would only cover the weight of one of the boxes. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? This chandelier was stunning but I knew it would be a fortune, but I was wrong. The cushions didnt last 18 months. Arhaus is a handcrafted furniture brand that was founded in 1986. We find forgotten antiques and give them new life. If you don't expect any customer service go to this store. From start of purchase to delivery, I am 100% thrilled with my purchase. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! and didn't hear for a week, so I called him back again. We have since been back to order additional items. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. She was amazing. Not my favorite to say the least. | Read 21-38 Reviews out of 38 Thank you to Michael and Kat for helping me select the perfect furniture for my home. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Excited for the sectional and living room pieces! Thank you, Arhaus, and the great sales, delivery and customer services teams. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. All the furniture is beautiful. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. I did so, and they sent a third party furniture repair company. So far non of it has fixed our issue. Now I just call her at Arhaus and tell her what I want. This is total crap. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Information provided by various external sources. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. They told me they dont cover surface issues, are you kidding me? This is a high end store with dollar store customer service. Sign up for promotions, decorating tips and more from our team. I would suggest that no one buy any product from this company. So i called Daniel and told him about this and he said he will call me back. And, the little details are a big reminder that a real person created something special just for you. So we have one and they are still in the process of getting me the replacement for the broken chair. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The last popular pick for Arhaus shoppers is their collection of lighting pieces. They did not put aside my chairs and I was told too bad because they no longer have them. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io We had wonderful service and design consultation thanks to Rebecca Scott. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. When I finally came close to making a choice I showed him a picture of my family room. Thank you for your exceptional service and quick turnaround time! Loved working with Etta and Chris. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. The pros: Artistically designed and elegant selection of distinctive lighting pieces. On the day of the delivery Tricia was there!! I should have looked here first but it was just a small purchase. How do I calculate the delivery fee to my area? As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. They have probably the most interesting and diverse high end furniture range in San Diego. How can I ensure the furniture I am ordering fits in my home? We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Who is looking at this furniture before it goes out for delivery? This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. After visiting nearly every furniture store in San Diego we stopped by Arhaus. They are very nice on the phone. Its total bs. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We recycle copper into tabletops and transform tree roots into chairs. Join the 41 people who've already reviewed Arhaus. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Thank you again! Some links on Slumber Search are referral links. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit.
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